Patient resources

Patient Resources & FAQs

Find answers to common questions below. If you can’t find what you’re looking for, feel free to contact us directly.

Do I need a referral to book an appointment?

In most cases, no referral is needed — you can book directly with our team. For certain specialist services, a referral may be required; we’ll let you know if that applies to you.

Please bring a form of photo ID, your medical card or insurance details (if applicable), and a list of any current medications.

Most results are available within [X] working days. Our team will contact you with your results and next steps.

Children must be accompanied by a parent or legal guardian for all appointments.

We kindly ask that you give at least 24 hours’ notice if you need to cancel or reschedule your appointment.

We recommend booking in advance to guarantee your appointment time, though we will always try to accommodate urgent cases.

Need information

Still have questions?

Reach out and our team will be glad to help.

We usually reply within one business day